Frequently Asked Questions

What is Brand2g?

We are a merchandise fulfillment company. We host client shops, customer service, and product creation. Clients create there own custom shop and products, we host the site and manage customer service.

What's the monthly cost?

$0. Instead of a subscription based system, we take 7% of all sales. This is how we are able to provide full shop services at zero cost.

How are product made?

We function through a print on demand company called Printful. Through them products are printed and shipped when a customer makes a purchase.

How do I get paid?

We handle all client-side payments through Stripe. During the onboarding process, clients create their own Stripe account, which will be linked with their Brand2G account. Once a product is bought, the money will automatically be added to the user's Stripe account.

How does product creation work?

Inside the client portal, there's a catalog of products to choose from. Once the desired product is chosen, you  fill out our quick product template filler. From there we will work with you to create your desired product. Check out our Product Design Guide to see a step by step!

How much does starting a store cost?

$0. There are no charges for starting a store.

Are there any hidden Cost?

No, the only cost is the 7% cut that is taken on the sale of product, there are no costs otherwise.

Where can I reach out with questions?

Reach out to us Here, or reach out to us at Support@brand2g.com

What is the refund policy?

Due to products being created once they are purchased, we do not accept refunds unless there is damage to the product and/or an issue with the print quality.

How do I sign up?

Simply create an account and provide some basic information about your store's name. From there, you're free to start designing. You will also receive an email with a Stripe onboarding link to set up your payment processing.

How does product design take?

After selecting a product on our platform and customizing it with our automated template filler, it will take up to 48 hours for your personalized item to be processed and ready for final edits and publishing to purchase.

Can I order Samples?

Of course! After designing your product, you'll be taken to a final sample page where you can view it as if it were live. At this stage, you can purchase samples to confirm that the product quality meets your standards.