All our products are made on order to provide you your specific product. Due to the personalized nature of our items, we do not accept returns or offer refunds for change of mind or a sizing issue.
In the rare event that you receive a damaged or misprinted product, we will gladly replace it at no additional cost. To qualify for a replacement, please contact our customer service within 30 days of receiving the product, providing clear photos of the damage or misprint.
To initiate the return process for damaged or misprinted products, please follow these steps:
a. Contact our customer service at Support@brand2g.com within 7 days of receiving the product.
b. Include clear photos of the damaged or misprinted item in your email.
c. Our customer service team will guide you through the return process and provide instructions for shipping the product back to us.
Custom-made products that are not damaged or misprinted are non-refundable. We encourage you to carefully review and confirm your order details before placing it.